The NHS is introducing a new Patient Safety Incident Response Framework (PSIRF), which, following trials in several ‘Early Adopter’ Hospital Trusts through out the country, is now being implemented across the NHS.  It is anticipated that the implementation should be completed by September 2023. This training course is designed to assist Trusts and Commisioners throughout the NHS in implementing a debriefing process following Patient Safety Incidents, which incorporates staff support using Psychological First Aid (PFA).  

The course presents a summary of the new PSIRF and, in particular, the After Action Review process of debriefing Patient Safety Incidents, within which staff support is provided using the skills of PFA.

We have recently completed a contract of 35 courses for East Suffolk and North Essex Foundation Trust, which was one of the Early Adopter Trusts, and are anticipating further work on this specialised topic.

This three day training course is designed for those who have existing training skills, have attended the Patient Safety Incident Debriefng and Staff Support training course and who wish to be able to deliver the same training ‘in house’ for their colleagues. The course includes the opportunity to prepare a training session and practice the skills being presented.  It will provide you with the knowledge and skills to train others to provide a structured and effective support system to staff following Patient Safety Incidents, other traumatic incidents and the Covid 19 Pandemic.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms.  It is designed for Local Authority staff, including Adult Social Care and staff from other departments, Local Resilience Forum staff and their partners, Emergency Services Personnel and anyone else who may be involved in providing a response to the needs of the public affected by Major Emergencies and Disasters.

The course will provide delegates with the knowledge and skills to work, at or near a disaster scene, in the Survivor and Family and Friends Reception Centres, Humanitarian Assistance Centres, in Rest Centres, hospitals and anywhere else where there will be an interface between those affected by the event and those providing support.

We are currently running this course for a variety of Local Authorities and always receive excellent feedback.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms.  It is designed for all  employees in Emergency Services organisations who wish to provide an effective response to the needs of those involved in traumatic incidents in accordance with the model used by the major providers of Employee Assistance Programmes.

The course is aimed at Human Resources personnel, operational personnel and any other employees who wish to be able to support their colleagues following traumatic incidents. The course will provide you with the knowledge and skills to deliver a structured and effective support system to staff following traumatic incidents.

This may include a skilled, brief and immediate support session, preferably before those involved go home followed by a more comprehensive support session 3 to 5 days after a traumatic incident.

We have for some years run the course for the Royal Berkshire Fire and Rescue service and have always received excellent feedback.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms. It is designed for Educational Psychologists, whose role includes supporting teaching and other staff in schools during or after particularly unpleasant or traumatic incidents or situations, including the current COVID-19 Pandemic.  They should also be able to assist staff in supporting pupils of all ages and knowledge levels.  The course will provide you with the knowledge and skills to provide a structured and effective support system to staff in such circumstances.

This may include a skilled, brief and immediate support session, preferably before those involved go home followed by a more comprehensive support session 3 to 5 days after a traumatic incident.

We have recently run this course for Southampton City Educational Psychologist Service and received excellent feedback.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms.  It is designed for employees in commercial and industrial organisations who wish to provide an effective response to the needs of those involved in traumatic incidents in accordance with the model used by the major providers of Employee Assistance Programmes.

The course is aimed at Human Resources personnel and any other employees who wish to be able to support their colleagues following traumatic incidents. The course will provide you with the knowledge and skills to deliver a structured and effective support system to staff following traumatic incidents.

This may include a skilled, brief and immediate support session, preferably before those involved go home followed by a more comprehensive support session 3 to 5 days after a traumatic incident.

We have run this course for a number of railway companies and commercial organisations and have always received excellent feedback.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms.  It is designed for staff working in an Environmental Health context for Local Authorities or the Health and Safety Executive, who are investigating a fatality and are having on-going contact with the family of the person who has died.

The course will help to prepare officers to deal with families in a sensitive way, whilst ensuring that they are able to effectively carry out the investigation. The training will present many practical aspects of working with families whilst carrying out an investigation.

This training course is being offered in a face to face format or as an ‘On-line’ course using one of the usual video conferencing platforms.  It is designed for people who occasionally have to deal with dead bodies in the course of their work. Such encounters can cause a variety of stress reactions which can interfere with a person’s ability to continue with their work and cause difficulties in their lives outside work.

The course will help delegates to become familiar with how seeing the dead can effect people and will provide techniques to prepare themselves for that experience and manage the typical reactions they may experience afterwards.