Family Liaison in Environmental Health
This one day course is designed for Environmental Health Officers whose role may bring them into contact with people whose loved ones have died in circumstances which have triggered an investigation and/or a prosecution. It is important that their managers also attend this training to ensure that their staff are properly supported during this work and are performing the role within ethical and practical guidelines. This course is designed to be run ‘in-house’ but in the present Covid-19 situation courses are also being offered online, which has proved to be very successful.
Family Liaison In Environmental Health
We have extensive experience offering training for a variety of organisations ranging from the NHS, other emergency services as well as businesses.
We offer training courses to enable people to help others cope in dealing with traumatic incidents and stressful situations. Training courses are usually delivered in-house, but in the present Covid-19 crisis situation courses are now being offered online, which has proved to be very successful.
Family Liaison in Environmental Health
Training Course Details
This one day course is for anyone working in an Environmental Health context. This may include staff of the Health and Safety Executive and of Local Authority Environmental Health departments who are investigating a fatality and are having on-going contact with the family of the person who has died.
The course will help to prepare officers to deal with families in a sensitive way and will deal with the many practical aspects of working with families whilst carrying out an investigation. It will present information about the ethical and procedural requirements to be taken into account whilst doing this work, information about the effects of the grieving process and Psychological First Aid skills in supporting family members during the investigation process and ensuring that officers and their colleagues are well cared for and supported.
Course objectives
At the conclusion of the training delegates will be able to:
- Role and responsibilities of Family Liaison Officers (FLO) and working with the police FLO
- A Protocol and Ethics for Family Liaison in an Environmental Health context
- Diversity issues and the grieving process
- Identifying the family and dealing with their concerns
- Giving information to families in an appropriate way
- Typical reactions to the traumatic death of a loved one
- Using Psychological First Aid skills in investigation and support activities
- A knowledge of other support agencies and when it may be appropriate to refer
- Managing the exit strategy
- Managing FLOs own stress levels and ensuring they are properly supported
Organising Training
This one day training course is designed to be run ‘In-House’ on behalf of Local Authority Environmental Health Departments or the Health And Safety Executive. However, in the present Covid 19 situation, it is also being offered as an ‘On-Line’ option, using any of the usual video conferencing platforms. The course has always received excellent feedback.
To discuss how we might tailor this training most appropriately for your needs please contact Gerry on: or telephone on 0118 973 1546 or 0781 841 0254.
Feedback from our clients
“Zoom approach worked surprisingly well. Small group work made possible –excellent. Good slides and content. Good pre-course reading and information for future reference. Knowledge and experience of Gerry”
- Facilitation via Zoom and breakout rooms worked really well given current limitations.
- Anecdotal stories based on Gerry’s previous experience were interesting and relevant and helped illustrate the points he was making.
- Humorous style and relaxed delivery welcomed.
- Good balance of facilitator input, case studies and group discussion.
- Calm and well-paced delivery and good humoured.
- Clear and good at keeping everyone involved.
- Excellent content and facilitation in difficult/different circumstance –well done and thanks Gerry.
- The break halfway through each session was really helpful. Working online requires a different level of concentration so a break is important.
Feedback from Consultant Doctors following recent training for Health Education England